Customer Service

Terms and Conditions

1. Introduction

Welcome to Åberg, and thank you for choosing our handcrafted leather goods. Please read our Terms and Conditions carefully, as they govern the use of our website and the purchase of our products. By accessing and using our services, you agree to be bound by these terms.

2. Definitions

• "We," "us," and "our" refer to Åberg, the owner and operator of this website.
• "You" and "your" refer to the user or customer.

3. Products and Pricing

• We make every effort to accurately display product descriptions, prices, and availability. However, we reserve the right to modify product information or discontinue items without notice.
• Prices are subject to change, and the final price at the time of purchase is binding.
• Product colors may vary slightly due to monitor settings.

4. Ordering and Payment

• Placing an order on our website constitutes an offer to purchase our products.
• We accept various payment methods, including but not limited to credit cards. Payment details are securely processed.

5. Shipping and Delivery

• We strive to ship orders promptly once crafting is completed, but delivery times may vary based on your location and shipping method.
• We are not responsible for delivery delays caused by external factors or unforeseen circumstances.

6. Returns and Exchanges

• We offer a return policy outlined in our Returns & Exchanges section lower on this page.
• If you receive a damaged or defective item, please contact us within 7 days to initiate a return or exchange.

7. Privacy Policy

• At Åberg, we respect your privacy. We collect and use your personal information only to process your orders and provide you with excellent customer service. We never share or sell your data to third parties. If you have any questions or concerns, please contact us on our "contact us" page.
• Limitation of Liability

10. To the extent permitted by law, we disclaim any liability for damages, including but not limited to indirect, incidental, or consequential damages, arising from your use of our website or products.
11. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the United States.

11. Changes to Terms and Conditions

• We reserve the right to update these terms at any time. Changes will be posted on this page, and it is your responsibility to review them periodically.

By using our website and purchasing our products, you agree to these Terms and Conditions. If you have any questions or require further clarification, please contact us.

 

 

Returns and Exchanges

At Åberg, we take pride in our craftsmanship and the quality of our leather products. We want you to be completely satisfied with your purchase. As a small business with a commitment to exceptional customer service, we've crafted our Returns and Exchanges policy to be as straightforward as possible.

Return and Exchange Policy

1. Eligibility:

• We accept returns and exchanges on items that are in new, unworn, and unused condition.
• To be eligible, contact us within 7 days from the date of delivery to initiate the return or exchange process.

2. How to Initiate a Return or Exchange:

• Please fill out the form on the "contact us" page with your order number, details of the item you wish to return or exchange, and the reason for the return or exchange.
• Once your request is approved, we will provide you with further instructions.

3. Return Shipping:

• As a small business, we do not offer free return shipping.
• Customers are responsible for the return shipping costs.

4. Refunds:

• For approved returns, we will process a refund to the original payment method once we receive the returned item. Please allow 7 days for the refund to appear on your statement.

5. Exchanges:

• If you prefer an exchange, please specify the replacement item you would like in your return request. If the new item's value is different, we will guide you through the payment or refund process accordingly.

6. Non-Refundable Items:

• Personalized, custom, and sale items are non-refundable unless they arrive damaged or defective. Please contact us in case of such issues.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately. We will provide a replacement or a full refund.

8. Contact Us:

• For any questions, concerns, or to initiate a return or exchange, please fill out the form on the "contact us page. We are here to assist you in any way we can.

As a small business, we appreciate your support and understanding. Our goal is to ensure you're delighted with your Åberg purchase. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Åberg!